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Contact Us

If you have any questions about your ticket or the event evening please refer to the FAQ below.

If you have still any doubts, please contact us via the form below, we will be happy to help you.

If you encounter any problems with the tickets, please contact our service provider "Weezevent" directly:


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    * Is my ticket nominative?

    No > Your ticket includes your name and surname but you can give it to someone else, there is not identity check.

    * Is my ticket refundable or exchangeable?

    No > We can't refund tickets. If you finally can't attend the event, you can resell your ticket. In case of mistake concerning the city during the ticket's purchase, you can contact us via the form below.

    * Are the movies captioned?

    Yes > The foreign movies are subtitled in English.

    * I can't pay my ticket online, how can I?

    If you have an error message for the payment, you will not be debited. We recommend you to wait 24h before trying again or trying with another credit card or with another web browser.

    * Is there an interval?

    Yes > there is an interval of 20 minutes at the middle of the show.

    * Are the seats numbered?

    No > the seating is free.

    * Can I come after the beginning of the screening?

    Yes > If you come late, you can go into the screening room but please ensure to do it with discretion to not annoy the others spectators

    * Can I bring Food?

    No > Generally, food is forbidden in the rooms but water is tolerated. Depending on the venues, you could find refreshment bar or snack.

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