If you have any questions or issues regarding the Winter Edition online streaming, please refer to the dedicated FAQ below.
If you have any questions about Mountains on Stage events, you might find your answer here.
If you still have some questions, please contact us via the form below, we will be happy to help you.
ONLINE STREAMING - FREQUENTLY ASKED QUESTIONS
What films and videos are included in the Winter Edition pass?
You can access all the films detailed in the program tab available here: You also have access to bonus videos made in collaboration with the protagonists. All these videos are accessible without limited restrictions as long as the festival is online. The festival will be live from 9th to the 20th December 2020 included.
In what language is the viewing available?
The films are available in the original version with English subtitles.
How long will the streaming be available?
You can buy your pass for the Winter Edition until December 20th. The videos will be accessible from the 9th to the 20th of December 2020. You can watch them without restrictions during this period of time.
How can I watch the movies and bonus videos from the Winter Edition?
To access the videos, you have to follow these steps:
1/ Create an account on our streaming platform available here: https://mountainsonstage.festivee.com/
2/ Then click on “Book your pass” and follow the payment instructions.
3/ Once you purchased your pass, you can access all the videos by logging in to the account used for the purchase. If you already purchased a pass, you just have to log in to access the videos.
Can I watch the films individually?
This year, all options are possible! Immerse yourself in the atmosphere of the festival and enjoy all the films and videos without interruption by watching the Winter Edition Package. Feel like watching these crazy adventures over and over again? Great! You can also watch the film individually and without restrictions until 20th December.
Why can’t I access the streaming even though I purchased it?
If you aren’t able to access the streaming, a few things may have happened with your purchase:
Is it possible that you purchased the film under a different account? In order to access your purchase, you must be logged in to the same account you used to purchase the pass originally.
The charge may be pending. If your billing statement doesn’t indicate that the charge went through successfully yet, it’s possible that the charge is still awaiting authorization. In this case, if the charge doesn’t go through successfully, it will eventually clear from your billing statement.
Your payment method may have failed. If we aren’t able to charge your payment method successfully, then your purchase won’t go through, and you’ll need to try making the purchase again.
If you have questions about the status of your purchase, you can directly contact us using the following email: firstname.lastname@example.org
Titles can be watched on your computer browser, tablet, or smartphone. If you wish to watch it on a TV, you must be equipped with an HDMI cable or other device allowing you to connect your computer to your TV.
What kind of quality can I expect when streaming?
Our site uses adaptive bit-rate streaming to deliver the highest quality media that your internet connection and device can handle. Optimally, you'll see a high-definition picture up to 1080p with stereo audio. While you're streaming, we'll monitor your bandwidth to make certain you're getting the best stream possible - if your connection and/or device require, we'll adapt send an appropriate stream to optimize your viewing experience.
How can I use a valid voucher?
If you have a valid discount code, simply go to this link and enter the code in the "Discount code" box and press +. You will then be redirected to the home page. If the code has worked well, the discount will automatically be taken into account on the price displayed. If you have a code that should normally be valid but does not work, please do not hesitate to contact us directly at email@example.com.
FREQUENTLY ASKED QUESTIONS
Is my ticket nominative?
No, your ticket includes your name and surname but you can give it to someone else, there is no identity check.
Is my ticket refundable or exchangeable?
No, we can't refund tickets. If you can't attend the event, you can resell your ticket. In case of a mistake regarding the city chosen during the ticket's purchase, you can contact us via the form below.
Are the movies captioned?
Yes, foreign movies are subtitled in English.
How to proceed if I can't purchase my ticket online?
If you have an error message for the payment, you will not be debited. We recommend you to wait for 24h before trying again. You can also try with another credit card or with another web browser.
Is there an interval?
Yes, there is an interval of 20 minutes in the middle of the show.
Are the seats numbered?
No, the seating is free.
Can I come after the beginning of the screening?
Yes, if you come late, you can go into the screening room but please ensure to do it with discretion to avoid annoying the other spectators.
Can I bring some food?
Generally, food is forbidden in the rooms. Depending on the venues, you could find a refreshment area directly in the cinema.